Communications

Customising Notification Templates

Learn how to customise the SMS and email notifications your clinic sends for appointment reminders, booking confirmations, and cancellations — including per-appointment-type overrides.

Letter Templates & Automated Emails

Create reusable letter templates with smart placeholders, send personalised emails or PDFs to clients, and set up automated emails for birthdays, welcome messages, re-engagement, and referral thank-yous.

SMS Messaging

Send SMS to clients from their profile or the Messages inbox, handle their replies, understand what each message costs, top up your SMS wallet, and configure automated appointment reminders — including when they send and how to word them.

Appointment Reminders, Confirmations & Cancellations

Set up automated appointment reminders, and let clients confirm, reschedule or cancel their own appointment straight from the reminder — with a notice window and staff notifications you control.

Sending a Bulk Message

Email or text a group of your clients at once — a holiday closure, a change of hours, a nudge to rebook — to everyone who has opted in.