Communications

Customising Notification Templates

Learn how to customise the SMS and email notifications your clinic sends for appointment reminders, booking confirmations, and cancellations — including per-appointment-type overrides.

Letter Templates & Automated Emails

Create reusable letter templates with smart placeholders, send personalised emails or PDFs to clients, and set up automated emails for birthdays, welcome messages, re-engagement, and referral thank-yous.

SMS Messaging

Send SMS to clients, handle their replies, understand what each message costs, top up your SMS wallet, and configure automated appointment reminders — including when they send and how to word them.

Appointment Reminders, Confirmations & Cancellations

Set up automated appointment reminders, and let clients confirm (Reply YES) or cancel (Reply NO) their appointment straight from the reminder text — with a notice window and staff notifications you control.