Terms of Service

Welcome to DaoBook. These Terms of Service establish the rules and guidelines for using our platform. By accessing or using DaoBook, you're agreeing to these terms. If you don't agree with any part of these terms, please don't use our services.

1. About Us

DaoBook is developed and operated by Emba Digital, an Australian company dedicated to supporting Traditional Chinese Medicine practitioners with innovative practice management solutions.

Emba Digital
Australia
ABN 89 683 319 486
admin@daobook.com.au

2. Our Services

DaoBook is a comprehensive practice management platform designed specifically for Traditional Chinese Medicine practitioners in Australia. Our services include:

• Patient management and electronic health records
• Appointment scheduling and reminders
• TCM prescription and formula management
• Billing and payment processing
• Practitioner and clinic administration tools

We continuously work to improve our platform and may add, modify, or remove features over time to better serve your needs.

3. Your Account

To use DaoBook, you'll need to create an account. When registering, you must provide accurate and complete information. You're responsible for maintaining the confidentiality of your password and for all activities that occur under your account.

If you notice any unauthorized access to your account, please notify us immediately at admin@daobook.com.au. We take security very seriously but cannot be responsible for breaches resulting from compromised passwords or unauthorized access that occurs due to no fault of our own.

4. Communication

By creating a DaoBook account, you agree to receive communications from us. These may include:

• Service notifications and updates
• Billing information and receipts
• Security alerts
• Support responses

We may also send you optional communications such as newsletters, product updates, and educational content. You can opt out of these optional communications at any time through your account settings or by contacting us.

5. Using DaoBook Responsibly

When using DaoBook, you agree to:

• Comply with all applicable laws and regulations, including healthcare laws and privacy regulations
• Respect the rights of your patients and obtain appropriate consent for storing their information
• Maintain the security of your account credentials
• Use DaoBook only for legitimate healthcare practice management purposes
• Not attempt to disrupt, damage, or gain unauthorized access to our systems

We strive to make DaoBook available 24/7, but occasionally the service may be unavailable due to maintenance, updates, or unforeseen technical issues. We'll make reasonable efforts to notify you of scheduled maintenance in advance.

6. Subscription and Payment

DaoBook offers subscription-based access to our platform. While you can explore DaoBook with a free trial, continued access requires a paid subscription. Here's how our billing works:

• Subscriptions are charged in advance on a monthly or annual basis
• Payment is processed securely using industry-standard encryption
• We don't store your complete credit card details—this information is handled by our payment processor
• All fees are exclusive of applicable taxes (like GST), which will be added to your bill
• If you change your subscription plan, we'll adjust your billing pro-rata

We may change our pricing with 30 days' notice. If you continue to use DaoBook after a price change takes effect, you'll be charged at the new rate.

Additional services like SMS notifications are charged separately based on usage. You're responsible for maintaining sufficient credit for these services if you choose to use them.

7. Cancellation and Account Closure

You can cancel your DaoBook subscription at any time through your account settings. Here's what happens when you cancel:

• Your access continues until the end of your current billing period
• We don't provide partial refunds for unused portions of your subscription
• After cancellation, your data remains accessible in read-only mode for 90 days
• After 90 days, all data is permanently deleted from our systems

We strongly recommend exporting any data you wish to keep before cancellation. Once your data is deleted, we cannot recover it.

We reserve the right to suspend or terminate accounts that violate these terms, engage in illegal activity, or remain unpaid after multiple reminders. If your account is suspended for non-payment, you can reactivate it by settling outstanding charges.

8. Your Content

The information you enter into DaoBook—like patient records, treatment notes, and practice data—remains yours. You grant us a limited license to store, process, and display this information solely to provide and improve our services for you.

You are responsible for ensuring that you have the right to share any information you upload to DaoBook, especially regarding patient data and consent requirements under Australian privacy and healthcare regulations.

9. Healthcare Compliance Responsibilities

While DaoBook is designed to help you manage your practice efficiently and in compliance with relevant standards, we're not a substitute for professional judgment. As a healthcare provider, you remain responsible for:

• Complying with all AHPRA requirements and professional standards
• Following applicable healthcare laws and regulations
• Maintaining appropriate record-keeping practices
• Securing appropriate patient consent for treatments and data collection
• Ensuring the accuracy of all information entered into DaoBook

DaoBook provides tools to help you meet these obligations, but the ultimate responsibility for professional compliance remains with you as the healthcare provider.

10. Intellectual Property

The DaoBook platform—including our software, design, logo, and content (excluding your data)—is owned by Emba Digital and protected by copyright and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on DaoBook without our explicit permission.

We respect your intellectual property rights as well. While you grant us the limited right to store and process your data, we make no claim of ownership over the content you create and store in DaoBook.

11. Privacy and Data Handling

We take privacy seriously, especially given the sensitive nature of healthcare information. Our Privacy Policy details how we collect, use, and protect your information and that of your patients.

To provide our services, we may need to transfer some data to third-party service providers (like cloud hosting services). We carefully select these providers and ensure they maintain appropriate security standards. Some of these providers may process data outside of Australia, though we implement safeguards to ensure your data remains protected according to Australian standards.

12. Disclaimers and Limitations

While we strive to provide a reliable, secure service, DaoBook is provided "as is" without warranties of any kind, to the maximum extent permitted by law. This means:

• We can't guarantee the service will be error-free or uninterrupted
• We're not responsible for issues caused by internet outages, device problems, or other factors beyond our reasonable control
• We don't warrant that DaoBook will meet all of your specific business requirements

In the event of data loss, our liability is limited to using reasonable efforts to restore your data from our most recent backups. We maintain regular backups to minimize potential data loss, but we cannot guarantee complete data recovery in all circumstances.

To the extent permitted by law, our total liability for any claims related to these terms or your use of DaoBook will not exceed the amount you've paid us in the 12 months preceding the claim.

These limitations don't affect any rights you might have under the Australian Consumer Law that cannot be excluded.

13. Your Legal Rights

As an Australian consumer, you have certain rights under the Competition and Consumer Act 2010 (Cth) and other relevant legislation. Nothing in these Terms of Service excludes, restricts, or modifies these statutory rights.

If a service we provide fails to meet a consumer guarantee under Australian law, your remedies will be determined by the relevant legislation, which may include repair, replacement, or refund in certain circumstances.

14. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through the DaoBook platform and/or by email. Your continued use of DaoBook after these changes constitutes acceptance of the updated terms.

If you don't agree with the revised terms, you should discontinue using DaoBook and cancel your subscription. We'll provide a reasonable timeframe for you to make this decision before the new terms take effect.

15. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from your use of DaoBook will be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Contact Us

If you have questions about these Terms of Service or need assistance with your DaoBook account, please contact us at: admin@daobook.com.au

We're here to help you get the most out of DaoBook and welcome your feedback on how we can improve our service.