Daobook

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Terms of Service

The terms on which Daobook is provided to you.

Last updated April 13, 2026

These Terms of Service are the agreement between you and Emba Digital (ABN 89 683 319 486) for use of the Daobook platform. By creating an account or otherwise accessing Daobook you agree to these terms. If you do not agree, please do not use the service.

1. About us

Daobook is operated by Emba Digital, an Australian business based in Melbourne, Victoria.
ABN 89 683 319 486 — admin@daobook.com.au

2. The service

Daobook is a practice-management platform for registered Traditional Chinese Medicine practitioners in Australia. Current features include client and clinical record management, intake forms and consent, appointment scheduling and reminders, prescription and formula management, label and prescription printing, invoicing and Stripe/Square-mediated payments, SMS communication, CPD tracking, and reporting. Features are added, changed, or removed from time to time.

3. Your account

You need an account to use Daobook. You agree to provide accurate registration details (including your real name and AHPRA registration where displayed against clinical records) and to keep them up to date. You are responsible for keeping your credentials secure and for everything done under your account. We strongly recommend turning on two-factor authentication or a passkey for every login.

If you suspect that your account has been accessed without authorisation, contact admin@daobook.com.au straight away. We are not liable for losses caused by credentials that are shared, reused, or otherwise compromised through no fault of ours.

4. Communications

By holding a Daobook account you agree to receive operational messages from us — service notices, billing emails, security alerts, and replies to your support requests. We may also send product news and educational content; you can opt out of those at any time from your account settings or by using the unsubscribe link.

5. Acceptable use

When you use Daobook you agree to:

  • comply with all laws that apply to your practice, including AHPRA registration standards, Chinese Medicine Board of Australia codes and guidelines, the Privacy Act 1988 (Cth), and applicable health-records legislation
  • obtain the consent you need from your clients to enter their information into Daobook
  • use Daobook only for legitimate practice-management purposes
  • not attempt to disrupt the service, gain unauthorised access, scrape it at scale, or interfere with another clinic's data

We aim to keep Daobook available at all times but cannot guarantee uninterrupted service. Planned maintenance is announced in advance where practical.

6. Subscription, fees, and trial

  • New accounts get a 14-day free trial. After the trial, continued use requires a paid subscription.
  • Daobook is currently billed monthly in advance. We do not offer annual billing at this time.
  • Plans scale with the number of practitioners (Solo, Duo, Team 3–10, and Enterprise tiers).
  • Listed prices are exclusive of GST. GST is calculated and added at checkout where applicable.
  • Subscription payments are processed by Stripe. We do not store full card numbers — Stripe does, in line with PCI-DSS.
  • If you change plan mid-cycle, billing is adjusted prospectively.
  • SMS and any other usage-based add-ons are charged separately via your Daobook wallet, which you top up as needed.

We may change pricing on at least 30 days' notice. Continuing to use Daobook after a change takes effect means you accept the new pricing.

7. Cancellation, retention, and account termination

You can cancel your subscription at any time from your account settings. Cancellation does not entitle you to a refund of fees already paid, except as required by the Australian Consumer Law.

After cancellation your account moves through a structured retention lifecycle:

  • Read-only grace period: your account is kept available in read-only mode for a short window (currently 21 days) so that you can finish exporting records and wrap up loose ends.
  • Retention period: data is then held for a further period (currently around three months total from cancellation), giving you time to reactivate. An optional paid retention extension is available where you need to keep records on hand without an active subscription — useful for the long retention obligations TCM practitioners have under Australian health-records legislation.
  • Scheduled deletion: once the retention period ends, the account is queued for deletion and data is then permanently removed from active systems.

Specifics of the lifecycle, including current durations, are described in our Data Security page. We strongly recommend exporting any data you wish to keep before cancellation. Once data has been deleted we cannot restore it.

We may suspend or terminate accounts that breach these terms, are used unlawfully, or have unpaid invoices after reasonable reminders. A suspended account can usually be reactivated by clearing outstanding charges or correcting the breach.

8. Your content

The records you enter into Daobook — clients, clinical notes, prescriptions, invoices, and so on — are yours. You grant Emba Digital a non-exclusive, worldwide licence to host, store, process, transmit, back up, and display that content for the sole purpose of operating Daobook for you. We do not use clinical or client information for marketing, profiling, AI model training, or sale.

You are responsible for having the right to enter that information into Daobook in the first place — including obtaining valid consent from your clients under Australian privacy and healthcare law.

9. Healthcare responsibility

Daobook is a practice-management tool, not a clinical decision-support system, and not a substitute for your professional judgement. As the registered practitioner, you remain responsible for clinical decisions, prescribing, record-keeping, consent, and overall regulatory compliance. See our Healthcare Compliance page for how Daobook supports — but does not assume — those obligations.

10. Intellectual property

The Daobook platform — software, design, branding, written content, and tutorials (excluding your data and your clinic's content) — is owned by Emba Digital and protected by copyright and other intellectual-property laws. You may not copy, reverse engineer, modify, redistribute, or build derivative works from Daobook without our express written permission.

We make no claim of ownership over the records you create in Daobook.

11. Privacy and third-party processors

Personal information handled by Daobook is covered by our Privacy Policy, our Data Security page, and our Australian Privacy Principles statement. The Privacy Policy lists every third-party data processor we currently use, what flows to each, and where they are based.

12. Warranties and liability

Daobook is provided on an "as is" and "as available" basis to the maximum extent permitted by law. Without limiting consumer guarantees that cannot be excluded:

  • we do not warrant that the service will be uninterrupted, error-free, or fit for a specific business purpose beyond what these terms describe
  • we are not responsible for outages or failures caused by your internet connection, your devices, or any third-party service outside our control
  • in the event of data loss, our obligation is limited to using reasonable efforts to restore data from the most recent available backup

To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of or in connection with these terms or your use of Daobook is limited to the fees you paid us in the twelve months immediately preceding the event giving rise to the claim.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Competition and Consumer Act 2010 (Cth) or any other law that cannot lawfully be excluded.

13. Changes to these terms

We may update these terms from time to time. Material changes will be notified through the Daobook application or by email, with reasonable advance notice. Continuing to use Daobook after a change takes effect means you accept the updated terms. If you do not accept them, you should cancel your subscription before they take effect.

14. Governing law

These terms are governed by the laws of Victoria, Australia. You and Emba Digital each submit to the non-exclusive jurisdiction of the courts of Victoria for any dispute arising out of or in connection with these terms.

15. Contact

Questions about these terms or your account: admin@daobook.com.au.