Terms & conditions

Informed Consent By booking and attending an appointment, you consent to receive acupuncture and/or Traditional Chinese Medicine treatments. The nature, purpose, and potential effects of treatment will be explained in the session, and you may ask questions at any time. You may verbally withdraw consent and stop treatment at any point during a session. Medical History & Disclosure You agree to provide complete and accurate information about your health history, current symptoms, medications, supplements, pregnancy status, and any relevant medical conditions. This information is essential to ensure safe and appropriate treatment. Appointments & Punctuality Please arrive on time for your appointment. Late arrival may result in a shortened session to avoid delays for other clients, with the full appointment fee still applying. No show appointments or late cancellations (less than 24 hours) will be invoiced at full fee. Responsibility for Care You agree to follow reasonable treatment recommendations and to communicate any changes in your health or response to treatment. Confidentiality All personal and health information is treated as confidential and handled in accordance with relevant privacy legislation. Scope of Practice Acupuncture and Chinese medicine are complementary health modalities and are not a substitute for medical diagnosis or emergency care. No guarantees are made regarding treatment outcomes.

Privacy policy

Southwest Acupuncture is committed to protecting your personal and health information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Collection of Information We collect personal and health information that is necessary to provide you with healthcare services. This includes your name, contact details, date of birth, health history, treatment records, and payment information. We collect this information directly from you, or with your consent, from other healthcare providers. Use and Disclosure Your personal and health information is used for the purpose of providing you with healthcare services, managing your appointments, processing payments, and communicating with you about your care. We will not disclose your information to third parties without your consent, except where required or authorised by law, or where necessary to provide you with treatment (for example, referrals to other healthcare providers). Storage and Security Your information is stored securely using Daobook, a cloud-based practice management system. Your data is protected by industry-standard encryption and security measures. Access to your information is restricted to authorised practitioners and staff involved in your care. Access and Correction You have the right to request access to your personal information and to request corrections if it is inaccurate, incomplete, or out of date. Please contact us to make such a request. Retention We retain your health records in accordance with applicable state and territory health records legislation. In most cases, health records are retained for a minimum of seven years from the date of last entry (or until a minor patient turns 25 years of age). Complaints If you have a concern about how your information has been handled, please contact us directly. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. Contact If you have any questions about this privacy policy, please contact us.