Terms & conditions

Nannup Community Acupuncture – Terms & Conditions By booking a community acupuncture session you agree to the following: - Shared Treatment Space Community acupuncture is offered in a quiet, shared room. Treatments take place in a group setting, allowing for lower-cost, accessible care. Your practitioner will always aim to support your comfort, discretion, and privacy. However, due to the nature of the space, complete privacy cannot be guaranteed. You’re welcome to bring anything that helps you feel at ease (blanket, eye mask, headphones, etc.). - Consent to Treatment You consent to receive acupuncture and related treatments as discussed with your practitioner. These therapies are generally very safe, though occasional mild effects such as bruising, slight discomfort, or fatigue can occur. You can pause or withdraw consent at any time. - Arrivals & Flow of the Session Please arrive a few minutes early or right on time so the space can run smoothly for everyone. If you arrive late, your treatment time may be shorter. (If I'm running late, you will still get the usual treatment time, just let me know if you have to be somewhere at a certain time). - Cancellations & Changes If you need to cancel or reschedule, please let me know as early as possible. This allows your spot to be offered to someone else in the community. Late cancellations or missed appointments may incur a fee, though this is approached with understanding and discretion. - Payment Payment is made on the day of your session, cash preferred, payid payment is also accepted if needed. - Health Claims The sessions can be claimed with your eligible private health cover, please tell me on the day and I'll issue you an invoice later in the afternoon. - Health Information Please provide accurate and up-to-date information about your health, including medications, allergies, and any changes between visits. This helps ensure your treatment is safe and appropriate. - Scope of Care Acupuncture and Chinese medicine are complementary therapies and are not a replacement for medical care. Please continue to work with your GP or other healthcare providers where needed.

Privacy policy

Privacy Policy – Nannup Community Acupuncture Nannup Acupuncture is committed to keeping your personal and health information safe and respectful, in line with the Australian Privacy Act 1988. - What We Collect We collect basic personal and health information needed to provide your care. This may include your name, contact details, date of birth, health history, and treatment notes. - How Your Information Is Used Your information is used to support your treatment, manage bookings, and communicate with you. We will not share your information without your consent, unless required by law or necessary for your care (for example, referrals). - Community Clinic Setting Community acupuncture is provided in a shared space. While we take care to speak quietly and protect your privacy, others may be present in the room. By attending, you acknowledge and accept this shared environment. - Storage & Security Your records are stored securely using a practice management system (Daobook). Access is limited to your practitioner and relevant staff. - Access & Corrections You can request access to your information or ask for corrections at any time. - Record Keeping We keep health records as required by Australian law (generally at least 7 years). - Questions or Concerns If you have any questions or concerns about your privacy, please reach out to us directly at [your contact details]. The services our practice software uses We keep your records in Daobook, a practice management system that stores them with Amazon Web Services in Sydney, Australia. The services below handle some of your information for us. Daobook keeps this part of our policy up to date. • Text messages, such as appointment reminders, are sent through Mobile Message in Australia. Messages to overseas numbers, and any Mobile Message cannot deliver, go through Twilio in the United States. • Emails, such as booking confirmations, receipts and forms, are sent through ZeptoMail (Zoho), which may process them in India or elsewhere outside Australia. • Some features of our practice software use AI from Anthropic, in the United States, for example to tidy or translate our notes. We check what the AI drafts before we rely on it, and Anthropic does not use your information to train its AI. • We may write up your treatment as a case report for a professional journal or for other practitioners, using AI from Anthropic to draft it from our notes. The AI is not given your name, date of birth, contact details, address or appointment dates, and we will not publish a case report without your consent. • Card payments are processed by Square in the United States, which receives your name, email address and payment details. • Some of our practitioners keep their diary in Google Calendar, in the United States, which then holds your name, contact details and appointment times. • If you agree to receive our newsletters, your name and email address are kept in Brevo, in the European Union, which we use to send them. • When we order herbal medicine for you from Empirical Health, your name goes with the order to its online store, which runs on Shopify outside Australia, and your address and phone number too if it is sent straight to you. We take reasonable steps to make sure these services handle your information consistently with the Australian Privacy Principles.