Terms & conditions

By booking an appointment with [Your Practice Name], you agree to the following terms and conditions. Consent to Treatment You consent to receive acupuncture, Chinese herbal medicine, and/or other Traditional Chinese Medicine (TCM) treatments as recommended by your practitioner. You understand that these treatments are generally safe but may carry risks including bruising, temporary soreness, or fatigue. You may withdraw your consent to treatment at any time. Appointments and Punctuality Please arrive on time for your appointment. If you arrive late, your session may be shortened to avoid delaying other clients. The full fee will still apply. No-Shows If you fail to attend a scheduled appointment without prior notice, the full consultation fee may be charged. Payment Payment is due at the time of your appointment unless otherwise arranged. We accept card payments, cash or bank transfers. Health fund rebates may be available for eligible services — please check with your fund directly. Health Information You agree to provide accurate and complete health information, including current medications, allergies, and relevant medical history. Please inform your practitioner of any changes to your health between appointments. Scope of Practice TCM treatments provided by this practice are complementary in nature and are not a substitute for medical advice, diagnosis, or treatment from a registered medical practitioner. We encourage you to maintain your relationship with your GP and other healthcare providers. Communication We may contact you via email, SMS, or phone regarding your appointments, treatment plans, and practice updates. You can update your communication preferences at any time through your practitioner. Changes to These Terms We reserve the right to update these terms from time to time. Any changes will take effect when you book your next appointment.

Privacy policy

You will find the Privacy Policy on our website https://brigittelinder.com/privacy-policy/. Please let us know if you have any questions about how we collect, use, store, disclose and manage your private information. The services our practice software uses We keep your records in Daobook, a practice management system that stores them with Amazon Web Services in Sydney, Australia. The services below handle some of your information for us. Daobook keeps this part of our policy up to date. • Text messages, such as appointment reminders, are sent through Mobile Message in Australia. Messages to overseas numbers, and any Mobile Message cannot deliver, go through Twilio in the United States. • Emails, such as booking confirmations, receipts and forms, are sent through ZeptoMail (Zoho), which may process them in India or elsewhere outside Australia. • Some features of our practice software use AI from Anthropic, in the United States, for example to tidy or translate our notes. We check what the AI drafts before we rely on it, and Anthropic does not use your information to train its AI. • We may write up your treatment as a case report for a professional journal or for other practitioners, using AI from Anthropic to draft it from our notes. The AI is not given your name, date of birth, contact details, address or appointment dates, and we will not publish a case report without your consent. • Card payments are processed by Square in the United States, which receives your name, email address and payment details. • Video consultations run through Twilio in the United States. • If you agree to receive our newsletters, your name and email address are kept in Brevo, in the European Union, which we use to send them. We take reasonable steps to make sure these services handle your information consistently with the Australian Privacy Principles.